Virtual Pharmacy

Your pharmacy. Where and when you need it.

We're proud to bring you Virtual Pharmacy, the first and only full-service virtual pharmacy in Canada – where convenience meets accessibility, and innovation meets affordability. We're not a mail order pharmacy, we've simply brought you online access to our in-person services. Delivery is always free. 


Once you create your account and we verify your information you will be eligible for preferred pricing and benefits. This includes:

  • 15 DrugSmart Circle points for every $1 spent on eligible purchases (what is this?)
  • direct billing to all private insurance plans everywhere in Canada
  • direct billing to the Ontario Drug Benefit (ODB) Program
  • free shipping available across Canada
  • access to a pharmacist 7 days a week by video or phone chat or by calling 1-833-DSP-CHAT
  • access to a physician 7 days a week by video or phone chat
  • complimentary prescription delivery available to everyone with or without private insurance
  • a dispensing fee capped at $10.99
  • access to the DrugSmart Concierge for exceptional support by email or live chat Mon. to Fri. 9am to 5pm EST
  • order any pharmacy item and deliver it right to your office, house, or even cottage
  • get your deliveries in 100% compostable mailers and your prescription medications in eco-friendly vials (what is this?)
  • access to DrugSmart's extensive Health Hub

How to get a new prescription

Ask your doctor to fax it directly to us at 1-833-MY-DSP-RX for Virtual Pharmacy, or to the fax number of your preferred DrugSmart location. Order your prescription refills online or call your preferred DrugSmart. Need to speak to a pharmacist or a physician? Our providers are available 7 days a week by phone or video.


Please see our FAQs page for more info, and don't hesitate to message us on our live chat with any questions you may have. We're here to help!


Virtual Pharmacy Contact Card

• Ask your doctor to fax prescriptions to 1-833-MY-DSP-RX (1-833-693-7779)

• Call us toll-free any day of the week at 1-833-DSP-CHAT (1-833-377-2428)

Send us a message or chat with us live Mon. to Fri. 9am to 5pm EST

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We offer a personalized prescription service for every customer.​ Our team of pharmacists are committed to helping you manage your health, and ensuring you are well-informed about your medications. We provide consistent access and convenient service, including automated refills and online ordering. We are also a fully-licensed, NAPRA-compliant compounding pharmacy.

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Sports + nutrition

Fitness and nutrition are major factors when it comes to health. We've designed our loyalty program to provide a true Circle of health, because holistic health and wellness is paramount to a positive lifestyle. We've come up with fun ways to inspire better health. You earn bonus points by participating in fitness, nutrition, or wellness challenges, and can then spend those points on your favourite health and wellness products.

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Vitamins + supplements

Vitamins and minerals are micronutrients required by the body to carry out a range of normal functions. Many of these micronutrients are not produced in our bodies and must be derived from the food we eat. Supplements can play an important role when nutritional requirements are not met through diet alone.

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Travel health

All DrugSmart Pharmacy locations are certified Travel Health Now™ Vaccination Centres.

Travel Health Now's mission is to prepare every traveller to confidently explore the world. Through innovation and exceptional health care providers, patients are provided a state-of-the-art travel health experience. Travellers can receive a virtual consult from anywhere, on any device, and get vaccinated at any DrugSmart location.

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DermCafé gives you rapid access to online dermatology care wherever you are. Skip the traffic, long waitlists, & tedious paperwork.

After your dermatology appointment, you will be able get your prescriptions sent to DrugSmart with a simple click of a button. Whether it's a common medication or one that requires compounding, we will get it taken care of and ready for you as soon as possible.

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We use eco-friendly vials for medications and deliver using 100% compostable mailers.

Our compostable mailers are made from a combination of PBAT, a bio based polymer which is compostable, and PLA which is made up of plant materials such as regular field corn and wheat straw. Our use of PLA makes up barely 0.05% of the annual global corn crop, making it an incredibly low-impact resource.

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