Get all of the convenience benefits like ordering online and free delivery without sacrificing the in-person level of care you receive from a pharmacist. One of our pharmacists will be dispensing your medication in the exact same way we do in-person – the only difference is we conduct your medication counselling over the phone. You can also easily book a free phone or video chat with one of our pharmacists whenever you need to discuss your medication. Our pharmacists are available 7 days a week.
Your pharmacy. Where and when you need it.
We're proud to bring you Virtual Pharmacy, the first and only full-service virtual pharmacy in Canada – where convenience meets accessibility, and innovation meets affordability. We're not a mail order pharmacy, we've simply brought you online access to our in-person services. Prescription delivery is always free.
Once you create your account and we verify your information you will be eligible for preferred pricing and benefits. This includes:
- 15 DrugSmart Circle points for every $1 spent on eligible purchases (what is this?)
- 20% off eligible over-the-counter purchases
- direct billing to all private insurance plans everywhere in Canada
- direct billing to the Ontario Drug Benefit (ODB) Program
- shipping available across Canada
- access to a pharmacist 7 days a week by video or phone chat or by calling 1-833-DSP-CHAT
- access to a physician 7 days a week by video or phone chat
- complimentary prescription delivery available to everyone with or without private insurance
- a dispensing fee capped according to your company's plan
- access to the DrugSmart Concierge for exceptional support by email or live chat Mon. to Fri. 9am to 5pm EST
- order any pharmacy item and deliver it right to your office, house, or even cottage
- get your deliveries in 100% compostable mailers and your prescription medications in eco-friendly vials (what is this?)
- access to DrugSmart's extensive Health Hub
How to get a new prescription
Ask your doctor to fax it directly to us at 1-833-MY-DSP-RX for Virtual Pharmacy, or to the fax number of your preferred DrugSmart location. Order your prescription refills online or call your preferred DrugSmart.
Please see our FAQs page for more info, and don't hesitate to message us on our live chat with any questions you may have. We're here to help!
Virtual Pharmacy Contact Card
• Ask your doctor to fax prescriptions to 1-833-MY-DSP-RX (1-833-693-7779)
• Call us toll-free any day of the week at 1-833-DSP-CHAT (1-833-377-2428)
• View operating hours
We offer a personalized prescription service for every customer. Our team of pharmacists are committed to helping you manage your health, and ensuring you are well-informed about your medications. We provide consistent access and convenient service, including automated refills and online ordering. We are also a fully-licensed, NAPRA-compliant compounding pharmacy.
Sports + nutrition
Fitness and nutrition are major factors when it comes to health. We've designed our loyalty program that rewards you that rewards you for taking a step towards your health and wellness. We've come up with fun ways to inspire better health. You earn bonus points by participating in fitness, nutrition, or wellness challenges, and can then spend those points on your favourite health and wellness products.
Vitamins + supplements
Vitamins and minerals are micronutrients required by the body to carry out a range of normal functions. Many of these micronutrients are not produced in our bodies and must be derived from the food we eat. Supplements can play an important role when nutritional requirements are not met through diet alone.
All DrugSmart Pharmacy locations are certified Travel Health Now™ Vaccination Centres.
Travel Health Now's mission is to prepare every traveller to confidently explore the world. Through innovation and exceptional health care providers, patients are provided a state-of-the-art travel health experience. Travellers can receive a virtual consult from anywhere, on any device, and get vaccinated at any DrugSmart location.
We use eco-friendly vials for medications and deliver using 100% compostable mailers.
Our compostable mailers are made from a combination of PBAT, a bio based polymer which is compostable, and PLA which is made up of plant materials such as regular ﬁeld corn and wheat straw. Our use of PLA makes up barely 0.05% of the annual global corn crop, making it an incredibly low-impact resource.
What is Virtual Pharmacy?
There are plenty of pharmacies out there. Many of them offer delivery and some are on every block. The DrugSmart difference is our commitment to you, our customer. You can count on us to always:
We get that insurance is complicated and often confusing. We will help you understand what your medication will cost, what can be billed to your student, private, or public plan, and ensure you're comfortable with any costs before we dispense your medication.
Holistic health and wellness is paramount to generating a positive impact on your lifestyle. Our loyalty program, Circle, is designed to provide fun and inspirational ways to better your health. You earn bonus points while participating in fitness, nutrition, or wellness challenges, and can then spend those points on your favourite health and wellness products.
From eco-friendly packaging to same day delivery to an enhanced e-commerce store, we continuously evolve and innovate. We're committed to creating wonderful experiences that ultimately generate better health outcomes. This is what it means to #BeDrugSmart.