Prescribers

Let's connect the dots in healthcare.

Working with allied health providers is critical to providing a holistic experience for our customers and patients. DrugSmart is dedicated to facilitating innovative, efficient, and convenient integration of health and wellness services.

DrugSmart’s roots in brick and mortar pharmacies enable us to provide reliable and consistent access to pharmacists and pharmacy services for both patients and providers. This sets us apart from the hands-off mail order pharmacy approach.

Key features for providers

  • Open 7 days a week. Our Virtual Pharmacy operates out of a brick and mortar pharmacy located in Toronto, Ontario with pharmacists on staff and available by phone and email 7 days a week. 
  • Flexible and convenient communication policies. We accept prescriptions via fax, phone, or secure email during COVID-19 (due to the exception), and will collaborate on e-prescribing EMR integration options and prescribing templates. 
  • NAPRA-compliant, full-service compounding pharmacy. Compounding pharmacists are committed to finding the medication that works. We will work with you on needs specific to your patients, and develop compounding prescribing templates for ease of use.
  • The same comprehensive services as brick and mortar pharmacies. Existing retail locations enable us to service all needs for our patients including the delivery of controlled substances, direct billing to public and private plans, and a robust e-commerce catalog.
  • Fast and free delivery. We offer free 1-3 business day delivery anywhere in Canada and same day delivery in the GTA, Kingston, and London areas. We are working towards offering same day delivery in every major Canadian urban centre.
  • Virtual medication counselling. Patients can at anytime book a phone or video chat with one of our pharmacists. We are working diligently to ensure the pharmacist-patient relationship is not reduced in quality due to the introduction of virtual care. Pharmacists are known as the most accessible healthcare provider in Canada, and we're striving to make that even more true.

The hybrid pharmacy model (online + in person) that we've pioneered positions us to offer exceptional value for traditional and virtual clinics in the areas of innovation, efficiency, convenience, and overall patient care.


How it works 

Our goal is to provide a convenient and seamless experience for both the patient and the prescribing practitioner, ultimately resulting in better health outcomes. When a patient feels empowered about their health instead of intimidated about the complexity of our health care system, they are more confident and proactive in their health-related decisions. 

We offer in-person service at all of our retail pharmacies, and online counselling and free medication delivery across Canada. Here's how the delivery model works:

 

 

We are in the process of growing our network to establish national same day delivery coverage in every major Canadian city. Even as is, our delivery times and rates (free!) are unrivalled in the industry. Click here for a map of the national DrugSmart Network of Pharmacies.


Compounding

Pharmaceutical compounding allows flexibility to customize treatments for clinical conditions and cosmetic needs according to the patient’s unique set of conditions, intolerances and concerns. DrugSmart is a full-service, NAPRA-compliant compounding pharmacy.

Benefits of customizing medication

  • Adjust the dosage strength of a medication to meet patient requirements
  • Develop unique combinations of active ingredients in physiologically relevant ratios
  • Reformulate and modify the dosage form to better meet patient needs
  • Exclude certain ingredients to eliminate adverse side effects and intolerance
  • Address the challenges and limitations of manufactured products

How to prescribe a compounded medication

We are more than happy to consult with you regarding your patient’s prescription should you have any questions. You can email Erin Kofman, Lead Compounding Pharmacist at erin.k@dspg.ca or call DrugSmart Pharmacy at +1-833-DSP-CHAT (377-2428)

Please include the following information on the prescription:

  • Patient name, DOB, address
  • Best daytime phone number for patient
  • Active drug name
  • Dose/Strength/Concentration 
  • Format (i.e. Oral Tablet, Cream, Suppository, etc.)
  • Directions for use
  • Quantity to dispense
  • Number of refills authorized
  • Contact information for prescriber

Compounded dosage formats

The following forms can be created in our compounding pharmacy:

  • Sublingual Troches
  • Rapid Dissolving Tablets
  • Transdermal Cream (various cream options available)
  • Creams, Gels or Suppositories
  • Oral Capsules
  • Solutions
  • Suspensions
  • Ointments
  • Foams
  • Sprays

Dispensing options

In addition to customizing the dosage and delivery type for your compounded prescription, our team can also help you choose the right dispensing option for your medication. These are a few of our most popular options:

  • Tube with Optional Applicator. Ideal for the application of creams or gels.
  • Pump Tops. We offer two versions of an easy-to-use pump for cream or gels. 
  • Topi-CLICK. This unique cream-dispensing method offers consistent dosing and limits cross contamination. Just turn the appropriate number of clicks, and apply to the desired area of the body. It’s especially helpful for those who are sight impaired and may not be able to accurately dispense the correct dose.

Where to send a compound prescription

We can receive prescriptions in a variety of secure ways. If your patient has a preference of which DrugSmart they use, you can find the contact information for all DrugSmart locations here. For free prescription delivery anywhere in Canada, you can always send the prescriptions to Virtual Pharmacy:

  • Secure email: virtual@drugsmartpharmacy.ca
  • Phone: +1-833-377-2428 (377-2428)
  • Fax: +1-833-MY-DSP-RX (693-7779)

Prescription templates

We can work with you on customizing a prescription template for your practice to help create efficiencies. Based on your area of specialty and your patients' needs, we can include your commonly prescribed compounds and commercial products and even pre-load your clinic information. Download a sample prescription template

Safety

In Canada, compounding of drugs is practised primarily by pharmacists as an integral part of their profession and is regulated by the respective regulatory authorities in each province/territory. 

  • The responsibility for risk arising from compounding activities is assumed by licensed healthcare professionals in the treatment and servicing of their patients/clients.
  • All staff involved in compounding must possess an expertise commensurate with their responsibilities. Before they undertake non-sterile compounding, they must therefore always have received the proper orientation, training and a skills assessment concerning their work and the type of compounding to be done.
  • The quality, purity, safety, efficacy and reproducibility of the final preparation depends upon, among other things, full compliance with compounding procedures. DrugSmart accomplishes this by having clear policies and procedures which are followed by all staff.

Our compounding operations are fully licensed and regulated by:


Sending prescriptions & OTCs to DrugSmart

We can receive prescriptions in a variety of secure ways. If your patient has a preference of which DrugSmart they use, you can find the contact information for all DrugSmart locations here. For free prescription delivery anywhere in Canada, you can always send the prescriptions to Virtual Pharmacy:

  • Secure email: dsp007@drugsmartpharmacy.ca
  • Phone: +1-833-377-2428 (377-2428)
  • Fax: +1-833-MY-DSP-RX (693-7779)

Prescription templates

We can work with you on customizing a prescription template for your practice to help create efficiencies. Based on your area of specialty and your patients' needs, we can include your commonly prescribed compounds and commercial products and even pre-load your clinic information. Download a sample prescription template

Adding OTCs to a prescription

Practitioners can add OTC items to prescriptions to be filled by the pharmacy. We will take payment for the OTC item when we contact the patient and ship it along with their prescription. Simply add the item(s) to the email or faxed prescription, and we'll take care of the rest. Alternatively, the patient can place the order themselves on our store.


What should the patient expect?

We are constantly making enhancements to our platform to ensure our customers are aware of their order or prescription every step of the way. When you send a prescription to us, the patient can expect to hear from us within 60 minutes during our open hours. From that point on, their experience will be as follows:

  • Order notifications and status tracking. Customers will receive confirmation emails or texts (based on their preference) as well as order tracking updates. 
  • Follow-ups to ensure pickup of medications. For pick-up orders, customers will be notified when their order is ready for pickup at the pharmacy. Pickup reminders will be sent on a recurring basis until the order has been picked up.
  • Online shopping and prescription refill requests. Customers can order OTC products and prescription refills online. They can also order OTCs and request they be shipped along with a prescription order if the prescription is coming directly from their provider. Prescription transfers are quick and convenient as well and can be done entirely online.

Get in touch

Send us a message to get started or if you have any questions.